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Prattay Saha

Can't Validate my YouTube Account.

Reply •Thanks • 2019/07/28 18:17:48 0 0

Hi Support,


After I had my account on the software, and Press the Start Button to check the Account, the debug window opens and showing the "Network Error".

and also in my C:\Program Files (x86), these files are available

xulrunner29.0
xulrunner33.0
xulrunner45.0
xulrunner60.0_x64
xulrunner60.0_x86

Please solve the issue, as soon as possible so that i can use the software.


Thanks
Prattay Saha

elsaeyer
2019/07/29 15:46:40
Go to check if there is proxy bound in your browser. If yes, then please remove it first, then go back to check if you can login in the software.
Waiting for your news.
Prattay Saha
2019/07/29 16:09:10
I can login into the software by userid, password and serial number provided by you, but i cannot check and validate my YouTube account, that i had added on the software. Yes, I just checked it, but nothing is there all the firewall and antivirus are allowed so that the software can use the network.Looking for a solution.....
elsaeyer
2019/07/29 17:56:10

Where did you get the files?

xulrunner29.0

xulrunner33.0
xulrunner45.0
xulrunner60.0_x64

xulrunner60.0_x86


We gave the links to you or you get them when run the software?

Prattay Saha
2019/07/29 19:09:03
The file were automatically generated during TubeAssist installation from whitehatbox app.
elsaeyer
2019/07/30 14:04:55
Has the interface of validate your account in the debug window shown up? Needs verification?
Prattay Saha
2019/07/30 18:02:23

Hi,

I contacted with your support regarding my issue, and they had assigned me a Programmer, after connecting with my computer for 2 hours via Team-viewer.


He/She told me that the Firefox version is too high, with lack of certificates as well.


Can you please which version of Firefox is compatible with your software and required certificates as well.


For your reference

Ticket ID- 88107

Supporter- Lily Brown


Please solve the issue.

elsaeyer
2019/08/02 12:26:39
Please discuss the issue in the support tickets please,she will solve your problem.
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